MASTER SERVICE TERMS AND CONDITIONS

Deluxiq Certified Detailer (DCD) Programme — All Delivery Formats

Effective Date: 22 June 2026 | Version 3.0 | Governed by the Laws of England & Wales

IMPORTANT — PLEASE READ CAREFULLY BEFORE ENROLLING:
These Terms constitute a legally binding contract. By purchasing or accessing the Programme, you confirm you have read, understood, and agree to these Terms in full. If you do not agree, do not proceed.

PART A — PRELIMINARY MATTERS

1. PARTIES

1.1 These Terms and Conditions (“Terms”) are entered into between:
• Deluxiq Signature Limited, a company registered in England and Wales, whose registered office is in
West London (“the Company”, “Deluxiq”, “we”, “us”, “our”); and
• Any individual, sole trader, company, partnership, or other legal entity that purchases, registers for, or
participates in the Programme (“Participant”, “you”, “your”).
1.2 These Terms apply to all Programme formats, including online self-paced, online live cohort, in-person,
hybrid, and bespoke corporate delivery.
1.3 Where the Participant is a legal entity, the individual signing or accepting these Terms warrants that they
have full authority to bind that entity.
1.4 Where the Participant is a Consumer (as defined in Clause 2), additional statutory rights apply as expressly
set out in these Terms.

2. DEFINITIONS

In these Terms, the following definitions apply:
Programme — The Deluxiq Certified Detailer (DCD) Programme and all associated training content,
materials, assessments, live coaching, and supplementary resources made available by the Company,
in any delivery format.
• DCD Designation — The Deluxiq Certified Detailer credential, a proprietary professional designation
owned by and awarded solely at the discretion of Deluxiq Signature Limited.
• Course Materials — All written, audio, video, digital, and physical content provided in connection with
the Programme, in any format.
• Intellectual Property — All copyright, trademarks, service marks, design rights, database rights, trade
secrets, proprietary methodologies, know-how, and all other intellectual property rights, whether
registered or unregistered, owned or controlled by the Company.
• Personal Data — Any information relating to an identified or identifiable natural person, as defined by
the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• Consumer — A Participant who is an individual acting for purposes wholly or mainly outside their trade,
business, craft, or profession, within the meaning of the Consumer Rights Act 2015.
• Business Participant — Any Participant who is not a Consumer.
• Enrolment Date — The date on which the Company confirms receipt of full payment and the
Participant’s registration.

• Access Date — The date on which the Participant first accesses Programme content following
enrolment.
• Guarantee Period — The 14-day period commencing on the Access Date, during which the
Satisfaction Guarantee under Clause 13 may be invoked.
Fees — All sums payable by the Participant in connection with the Programme, as stated in the
applicable enrolment documentation.
• Force Majeure Event — Any event or circumstance beyond the Company’s reasonable control,
including but not limited to acts of God, war, terrorism, pandemic, governmental action, strikes,
cyberattack, or failure of third-party infrastructure.
Prohibited Conduct — The acts described in Clauses 9.2 and 10.3 that entitle the Company to
terminate access without refund.
• Designation Licence — The separate licence agreement governing the Participant’s permitted use of
the DCD Designation following successful completion of the Programme.

3. FORMATION OF CONTRACT

3.1 These Terms form a legally binding contract between the parties upon the earlier of: (a) the Participant’s
completion of the online checkout and receipt of enrolment confirmation; or (b) the Participant’s signature of an
enrolment agreement incorporating these Terms.
3.2 No contract is formed by the receipt of a quotation, proposal, or marketing communication from the
Company.
3.3 The Company reserves the right to reject any enrolment application at its absolute discretion, without being
required to give reasons. In such circumstances, any sums paid will be refunded in full and the Company shall
have no further liability.
3.4 All information provided by the Participant at enrolment must be accurate, complete, and not misleading.
Providing false or misleading information constitutes a material breach entitling the Company to terminate access
immediately and without refund.
3.5 These Terms supersede and exclude all prior representations, discussions, proposals, or agreements,
whether written or oral, relating to the Programme.
3.6 In the event of any conflict between these Terms and any other document (including enrolment emails,
promotional materials, or social media posts), these Terms shall prevail unless a specific clause of a signed
written agreement expressly overrides a named provision.

PART B — COMMERCIAL TERMS

4. FEES, PAYMENT, AND PRICING

4.1 Fee Basis
All Fees are as stated in the Company’s official enrolment documentation at the time of purchase. Prices are
quoted exclusive of VAT unless expressly stated otherwise. Where VAT applies, it will be added at the prevailing
rate. Fees are subject to change for future cohorts without notice.
4.2 Payment Terms
Full payment of all Fees is due at the point of enrolment unless a payment plan has been expressly agreed in
writing. Access to Programme content will not be granted until cleared funds have been received.
4.3 Payment Plans
Where a payment plan is agreed in writing:
• All instalments are a firm financial obligation and remain due regardless of the Participant’s satisfaction
with, continued engagement in, or withdrawal from the Programme.
• Any instalment not received within 7 calendar days of its due date constitutes a material breach. The
Company may immediately suspend Programme access, make the outstanding balance immediately
due in full, and commence debt recovery proceedings.
• Interest on overdue instalments will accrue at 8% per annum above the Bank of England base rate
under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
• The Company reserves the right to withhold the DCD Designation until all Fees have been paid in full.

4.4 Additional Charges
Fees cover core Programme content only. The Company accepts no liability for any ancillary costs incurred by
the Participant, including equipment, materials, travel, accommodation, or third-party tools required to participate
in the Programme.
4.5 Chargebacks and Payment Disputes
Initiating a chargeback, payment reversal, or bank dispute without first contacting the Company and following the
dispute resolution process in Clause 19 constitutes a material breach of these Terms. The Company reserves
the right to:
• Recover the disputed sum plus all costs incurred in contesting the chargeback, including third-party
payment processor fees.
• Report the Participant’s conduct to relevant credit reference agencies.
• Permanently revoke access to the Programme and DCD Designation.
• Commence civil proceedings for the recovery of all outstanding sums.

5. PROGRAMME DELIVERY AND CONTENT

5.1 Reasonable Endeavours
The Company will use all reasonable endeavours to deliver the Programme in the format described in the
enrolment documentation. However, the Company expressly reserves the right, without liability or obligation to
refund, to:
• Amend, update, or substitute Programme modules, materials, or content, provided the overall scope and
quality is not materially diminished.
• Change the delivery format (e.g., from in-person to online, or live to recorded) in response to
operational, logistical, or Force Majeure circumstances.
• Replace, substitute, or remove guest speakers, coaches, or facilitators.
• Reschedule live sessions or coaching calls with reasonable prior notice.
• Amend the Programme schedule, cohort dates, or access windows.
5.2 Access and Technical Requirements
The Participant is solely responsible for ensuring they have the technical capability, hardware, software, and
internet access required to participate in the Programme. The Company accepts no liability for the Participant’s
inability to access content due to their own technical limitations or connectivity issues.
5.3 Recordings
Live sessions are not guaranteed to be recorded. Where recordings are made available, they are provided as a
courtesy and their continued availability beyond the Programme period is not contractually assured.
5.4 Access Duration
Unless expressly stated in writing at the time of enrolment, Programme access is granted for the period
described in the enrolment documentation. The Company does not guarantee ongoing or lifetime access unless
this has been individually confirmed in writing.
5.5 Third-Party Tools and Platforms
The Programme may use or reference third-party platforms, tools, or services. The Company does not warrant
the availability, accuracy, or suitability of any third-party tool and accepts no liability for any third-party failure,
discontinuation, or change in terms.

6. ENROLMENT TRANSFERS AND DEFERRALS

6.1 Requests to transfer enrolment to a different cohort or delivery format must be made in writing no later than
7 days before the original Programme start date. Transfers are granted at the Company’s sole discretion and
may be subject to an administration fee of up to £150.
6.2 Enrolment is personal to the named Participant and may not be transferred or assigned to another individual
without the Company’s prior written consent. Any such transfer will require the new Participant to accept these
Terms independently.
6.3 Deferral to a future cohort is not a right and will only be granted in exceptional circumstances at the
Company’s absolute discretion. No refund is payable in lieu of a deferral that is refused.

PART C — PARTICIPANT CONDUCT AND OBLIGATIONS

7. PARTICIPANT OBLIGATIONS

7.1 General Conduct
By enrolling, the Participant agrees to:
• Engage with the Programme honestly, diligently, and in good faith.
• Complete all required modules, assessments, and exercises to the standard specified by the Company.
• Treat the Company’s employees, facilitators, and fellow participants with courtesy and respect in all
interactions, including within any online community, forum, or group associated with the Programme.
• Maintain the confidentiality of all access credentials and not share login details with any third party.
• Notify the Company promptly of any technical issues, welfare concerns, or circumstances that may
affect their ability to participate.
• Use Course Materials solely for the purpose of their own personal professional development, within the
scope of the licence granted in Clause 8.
7.2 Participant Warranties
The Participant warrants and represents that:
• All information provided at enrolment is accurate and complete.
• They have the legal capacity to enter into this contract.
• Where enrolling on behalf of a business entity, they have full authority to bind that entity to these Terms.
• They are not enrolling primarily or substantially for the purpose of extracting Course Materials for resale,
replication, or use in a competing programme.
• Their participation will not violate any applicable law, regulation, or obligation owed to a third party.

8. INTELLECTUAL PROPERTY

8.1 Ownership
All Intellectual Property in the Programme, Course Materials, DCD Designation, and associated content is and
shall remain the exclusive property of Deluxiq Signature Limited. Nothing in these Terms transfers any
Intellectual Property right to the Participant.
8.2 Limited Licence
Subject to the Participant’s compliance with these Terms, the Company grants a limited, personal, non-exclusive,
non-transferable, revocable licence to access and use Course Materials solely for the purposes of the
Participant’s own professional development during the Programme period and, where applicable, the postcompletion
access period.
8.3 Prohibited Acts
The Participant must not, without the Company’s prior written consent:
• Copy, reproduce, publish, broadcast, adapt, or distribute any Course Materials in any format or medium.
• Share, forward, or make available any Course Materials to any third party, including on social media,
file-sharing platforms, or group messaging channels.
• Create any derivative work, training programme, course, or product based on or substantially similar to
any Course Materials.
• Use the Company’s name, logo, DCD Designation, or any other brand element in any commercial
context.
• Sell, sublicense, or commercially exploit Programme access or Course Materials in any way.
• Reverse engineer, decompile, or attempt to extract the underlying methodology or curriculum framework
of the Programme for commercial purposes.
8.4 Consequences of IP Breach
Breach of Clause 8.3 constitutes a serious breach of contract and may expose the Participant to civil
proceedings for: (a) damages reflecting the Company’s actual or estimated loss; (b) an account of profits made
by the Participant through the unauthorised use; and (c) injunctive relief to prevent ongoing or threatened
infringement. The Company will seek recovery of its legal costs in all IP enforcement actions.
8.5 Participant Feedback
Any suggestions, ideas, improvements, or feedback submitted by the Participant regarding the Programme or
Course Materials are assigned to and become the property of the Company and may be used without attribution,
compensation, or restriction.

9. COMMUNITY AND ONLINE CONDUCT

9.1 Where access to an online community, forum, messaging group, or peer network is provided as part of the
Programme, the Participant agrees to:
• Engage constructively and respectfully with other participants and facilitators.
• Not post, share, or promote content that is defamatory, discriminatory, abusive, offensive, or unlawful.
• Not solicit other Participants for commercial purposes without the Company’s prior consent.
• Not post spam, unsolicited promotions, or misleading information.
9.2 The Company reserves the right to remove a Participant from any community or group and, in serious cases,
from the Programme itself, for conduct that:
• Violates Clause 9.1.
• Is likely to bring the Company, DCD Programme, or Deluxiq brand into disrepute.
• Constitutes harassment, bullying, or discrimination against any individual.
9.3 Removal from the Programme under Clause 9.2 does not entitle the Participant to any refund, credit, or
compensation.

PART D — RESULTS, CANCELLATION, AND REFUNDS

10. RESULTS DISCLAIMER AND REGULATORY STATUS

10.1 No Outcome Guarantee
The Company does not guarantee any specific professional, financial, business, or employment outcome arising
from completion of the Programme. Individual results will vary materially depending on the Participant’s prior
experience, effort, market conditions, geography, and other factors outside the Company’s control.
10.2 Marketing Representations
Any case studies, testimonials, income figures, or results featured in the Company’s marketing materials are
illustrative of individual outcomes only and do not represent typical results. The Participant confirms they have
not relied on any such materials as a guarantee of future performance.
10.3 Regulatory Status of the DCD Designation
The DCD Designation is a proprietary professional credential owned and administered by Deluxiq Signature
Limited. It is not:
• A regulated qualification under the Regulated Qualifications Framework (RQF) or equivalent.
• Recognised by the Civil Aviation Authority (CAA), the European Union Aviation Safety Agency (EASA),
the Federal Aviation Administration (FAA), or any other aviation regulatory body, unless separately and
expressly confirmed in writing by the Company.
• A licence to conduct any regulated aviation activity.
• A guarantee of employment, insurability, or contractual eligibility for any client or operator.
10.4 Occupational Titles
The title “Aviation Detailing Specialist” as used in the Company’s marketing materials describes a professional
standard as defined by Deluxiq Signature Limited. It is not a regulated occupational title in any jurisdiction.
The Company’s marketing claim “Be One of the First Aviation Detailing Specialists in 14 Days” describes the
professional knowledge and positioning a diligent Participant may achieve upon programme completion. It is not a
guarantee of employment, income, regulatory approval, or the award of any statutory licence.

11. CANCELLATION BY THE PARTICIPANT

11.1 Consumer Statutory Right to Cancel
Where the Participant is a Consumer, they have a statutory right to cancel the contract within 14 days of the
Enrolment Date (the “Cooling-Off Period”) under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013, without giving any reason.
11.2 Early Access Waiver
Where the Participant expressly requests and is granted access to digital Programme content before the
Cooling-Off Period expires, they acknowledge that:
• By accessing the content, they consent to immediate performance of the contract.
• The statutory right to cancel is extinguished from the moment access is granted and the Participant will
be charged a pro-rata amount for the proportion of the Programme consumed up to the point of
cancellation.
• The Participant will be asked to provide express written confirmation of this waiver at the point of
access. Failure to provide such confirmation may result in access being withheld until the Cooling-Off
Period expires.
11.3 How to Exercise the Statutory Right to Cancel
To cancel within the Cooling-Off Period, the Participant must notify the Company in writing (by email to the
designated contact address provided at enrolment) clearly stating their intention to cancel and their full name and
enrolment reference. Any refund due will be processed within 14 calendar days of receipt of a valid cancellation
notice.
11.4 Business Participants
Business Participants have no statutory right to cancel and are bound in full by the payment obligations in Clause
4 from the date the contract is formed.
11.5 Voluntary Withdrawal
Any Participant (Consumer or Business) who voluntarily withdraws from the Programme after the Cooling-Off
Period has expired, or after the early access waiver has been given, will not be entitled to a refund except: (a)
under the Satisfaction Guarantee in Clause 13 (if applicable); or (b) at the Company’s absolute discretion in
exceptional documented circumstances.

12. CANCELLATION BY THE COMPANY

12.1 The Company reserves the right to cancel a Programme cohort or delivery at any time. Where the
Company cancels other than for reasons attributable to the Participant, the Company will offer the Participant
either:
• A full refund of all Fees paid; or
• A transfer to the next available equivalent cohort at no additional charge.
12.2 The Company’s liability in the event of cancellation under Clause 12.1 is strictly limited to the options in that
Clause. No additional compensation, consequential loss, or expenses are payable.
12.3 The Company may terminate a Participant’s access with immediate effect and without refund in the
circumstances described in Clauses 4.5, 8.4, 9.2, and 9.3, and where the Participant commits any other material
breach of these Terms that is either incapable of remedy or not remedied within 7 days of written notice.

13. SATISFACTION GUARANTEE

13.1 The Guarantee
Subject to the eligibility conditions in Clause 13.2 and the exclusions in Clause 13.3, the Company offers a
conditional Satisfaction Guarantee under which a Participant may request a full refund of the Programme Fees
within the 14-day Guarantee Period if they are genuinely dissatisfied with the quality of the Programme.
The Guarantee Period runs for 14 days from the Access Date. This deliberately mirrors the statutory 14-day coolingoff
period under the Consumer Contracts Regulations 2013. Where the early access waiver in Clause 11.2 has been
given, the statutory right is extinguished and the Guarantee becomes the sole contractual route to a refund.
13.2 Eligibility Conditions — All Five Must Be Satisfied
The Satisfaction Guarantee is available only to a Participant who satisfies every one of the following conditions
within the Guarantee Period:
1. The Participant has accessed and completed 100% of all Programme modules, lessons, and learning
materials made available during the Guarantee Period, as evidenced by the Company’s platform
records.
2. The Participant has submitted all assessments, practical exercises, and assignments specified within
the Programme to a standard sufficient for review by the Company.
3. The Participant has attended, or viewed recordings of, all live sessions, webinars, and coaching calls (if
any) scheduled during the Guarantee Period.
4. The Participant contacted the Company in writing at least once during the Guarantee Period, before
submitting a refund request, to raise their concern and seek assistance. The Company must have had a
reasonable opportunity to address the concern.
5. The Participant submits a formal written refund request, accompanied by written evidence of completion
of Conditions (1)–(4), by no later than 11:59 PM GMT/BST on the final calendar day of the Guarantee
Period.
Failure to satisfy any single Condition renders the Participant ineligible for the Guarantee. The burden of proving
satisfaction of all Conditions rests with the Participant.
13.3 Exclusions
The Satisfaction Guarantee does not apply, and no refund will be issued, in any of the following circumstances:
• The Participant has not completed all Programme requirements as set out in Clause 13.2.
• The refund request is submitted after the expiry of the Guarantee Period.
• The Participant has initiated, or threatens to initiate, a chargeback or bank dispute.
• The Participant has, in the Company’s reasonable opinion, breached Clause 8.3 (IP obligations) in any
way.
• The Company has reasonable grounds to believe the Participant enrolled primarily to extract, copy, or
replicate Course Materials for commercial or competitive purposes.
• The Participant has previously received a refund from the Company on any programme, product, or
service.
• The Participant’s engagement with the Programme has been, in the Company’s reasonable
assessment, minimal, superficial, or conducted in bad faith.
• The Participant is in breach of any payment obligation under Clause 4.
13.4 Refund Process
To submit a valid refund request under this Guarantee, the Participant must send a written request to the
designated contact address provided at enrolment with the subject line “Satisfaction Guarantee Refund
Request”, including: full name; enrolment reference; date of first access; evidence of completion of all Conditions
in Clause 13.2; and a brief explanation of the specific concern.
The Company will acknowledge receipt within 3 business days and will process any approved refund to the
original payment method within 14 calendar days of approval. The Company is not liable for processing delays
caused by third-party payment institutions.
13.5 Effect of Approved Refund
Upon approval and payment of a refund: (a) the Participant’s access to all Programme content will be revoked
immediately and permanently; (b) the Participant must delete all locally stored Course Materials; (c) the DCD
Designation (if awarded) will be revoked and the Participant must immediately cease all use of the credential;
and (d) the Participant may not re-enrol in any Deluxiq programme without the Company’s prior written consent.

PART E — LIABILITY, INDEMNITY, AND LEGAL PROTECTION

14. LIMITATION OF LIABILITY

14.1 To the fullest extent permitted by applicable law, the Company’s total aggregate liability to the Participant
under or in connection with these Terms and the Programme, whether arising in contract, tort (including
negligence), breach of statutory duty, or otherwise, shall not exceed the total Programme Fees paid by that
Participant.
14.2 The Company shall not be liable, in contract, tort, or otherwise, for any:
• Loss of actual or anticipated income, revenue, or profit.
• Loss of business, contracts, goodwill, or commercial opportunity.
• Loss of data, information, or software.
• Wasted management time or expenditure.
• Damage to reputation or brand.
• Indirect, special, incidental, exemplary, or consequential loss of any nature, whether or not foreseeable.
14.3 The exclusions in Clause 14.2 apply even if the Company has been advised of the possibility of such
losses.
14.4 Nothing in these Terms shall limit or exclude the Company’s liability for:
• Death or personal injury caused by the Company’s negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot lawfully be excluded or limited under English law, including under the Consumer
Rights Act 2015 where the Participant is a Consumer.
14.5 The Participant acknowledges that the Programme is educational and that its commercial value to the
Participant depends substantially on their own effort, application, and market conditions. The Company’s liability
for educational delivery does not extend to outcomes that are contingent on the Participant’s own conduct.

15. INDEMNITY

15.1 The Participant agrees to indemnify, defend (at the Company’s request), and hold harmless Deluxiq
Signature Limited, its directors, officers, employees, contractors, and agents from and against any and all claims,
liabilities, losses, damages, costs, penalties, and expenses (including reasonable legal fees on an indemnity
basis) arising directly or indirectly from:
• The Participant’s breach of any provision of these Terms.
• The Participant’s infringement of the Company’s or any third party’s Intellectual Property.
• Any misrepresentation made by the Participant in connection with their enrolment, their use of the DCD
Designation, or their professional activities following the Programme.
• Any claim by a third party arising from the Participant’s professional activities following completion of the
Programme.
• Any regulatory action arising from the Participant’s misuse or misrepresentation of the DCD Designation.
15.2 This indemnity shall survive termination or expiry of the contract between the parties for any reason.

16. DCD DESIGNATION — POST-COMPLETION TERMS

16.1 The DCD Designation is awarded solely at the Company’s discretion upon the Participant satisfying all
Programme completion requirements. The Company does not guarantee that any Participant will qualify for the
Designation.
16.2 Use of the DCD Designation is governed by the Designation Licence, which will be issued to successful
Participants on completion. The Designation Licence is a separate agreement and forms part of the overall
contractual relationship between the parties.
16.3 The Company reserves the right to revoke the DCD Designation, with immediate effect and without
compensation, if:
• The Participant acts in a manner that brings the Designation, the Programme, or the Deluxiq brand into
disrepute.
• The Participant misrepresents the nature, scope, or regulatory status of the Designation.
• The Participant breaches the Designation Licence or these Terms in any material respect.
• The Participant is found to have obtained the Designation by fraud, misrepresentation, or dishonesty.
• A refund is approved under Clause 13.
16.4 Upon revocation, the Participant must immediately cease all use of the DCD Designation and remove it
from all marketing, professional profiles, websites, and communications.

PART F — DATA, CONFIDENTIALITY, AND FORCE MAJEURE

17. DATA PROTECTION

17.1 The Company processes Personal Data as a data controller in accordance with the UK GDPR and the
Data Protection Act 2018.
17.2 By enrolling, the Participant acknowledges that the Company will process their Personal Data for the
following lawful purposes:
• Administering enrolment and access to the Programme (performance of contract).
• Processing payments and maintaining financial records (legal obligation).
• Communicating Programme updates, scheduling, and support (legitimate interest).
• Issuing and maintaining records of the DCD Designation (legitimate interest).
• Marketing related products and services (consent, where separately obtained).
17.3 The Company will not sell Personal Data to third parties. Processor relationships (e.g. payment processors,
platform providers) are governed by appropriate data processing agreements.
17.4 The Participant has rights under the UK GDPR, including the right to access, rectify, erase, restrict, and
port their data. Requests should be addressed in writing to the Company’s designated Data Protection contact.
The Company’s full Privacy Policy is available on request and on the Company’s website.

18. CONFIDENTIALITY

18.1 The Participant acknowledges that during the Programme they may receive access to Confidential
Information, including but not limited to proprietary methodologies, commercial strategies, pricing, client
information, and unpublished Course Materials.
18.2 The Participant agrees to keep all Confidential Information strictly confidential and not to disclose it to any
third party without prior written consent, whether during or after the Programme.
18.3 This obligation does not apply to information that: (a) is or becomes publicly known through no act or
omission of the Participant; (b) was already in the Participant’s lawful possession before disclosure; or (c) is
required to be disclosed by law, court order, or competent regulatory authority, provided the Participant gives the
Company maximum practicable advance notice.
18.4 The Participant acknowledges that a breach of this Clause may cause the Company irreparable harm for
which damages alone would be an inadequate remedy, entitling the Company to seek injunctive or other
equitable relief.

19. FORCE MAJEURE

19.1 Neither party shall be in breach of these Terms or liable for any failure or delay in performance to the extent
that such failure or delay is caused by a Force Majeure Event.
19.2 The party affected by a Force Majeure Event shall notify the other as soon as reasonably practicable and
shall use reasonable endeavours to mitigate the effects.
19.3 Where a Force Majeure Event prevents the Company from delivering the Programme for a continuous
period exceeding 60 days, either party may terminate the contract by 14 days’ written notice. In such
circumstances the Company will refund a pro-rata proportion of Fees for Programme content not yet delivered.

PART G — DISPUTES, GOVERNING LAW, AND GENERAL

20. COMPLAINTS PROCEDURE

20.1 Any complaint or concern regarding the Programme should be submitted in writing to the designated
complaints contact within 14 days of the event giving rise to the complaint. The Company will acknowledge within
3 business days and respond substantively within 10 business days.
20.2 Where a complaint cannot be resolved informally, the parties agree to refer the matter to the dispute
resolution process in Clause 21 before commencing formal legal proceedings.

21. DISPUTE RESOLUTION

21.1 In the event of any dispute, claim, or controversy arising from or in connection with these Terms or the
Programme (“Dispute”), the parties shall first attempt to resolve the Dispute through good-faith negotiation
between senior representatives. Either party may initiate this process by written notice to the other.
21.2 The Participant must notify the Company in writing of any Dispute within 30 days of the event giving rise to
it. Failure to do so may prejudice the Participant’s rights in any subsequent proceedings.
21.3 If the Dispute is not resolved within 30 days of the written notice under Clause 21.1, either party may refer it
to mediation through a mutually agreed accredited mediator. The costs of mediation shall be shared equally
unless otherwise agreed.
21.4 For Consumer Participants, nothing in this Clause prevents recourse to the relevant alternative dispute
resolution (ADR) body or the Citizens Advice consumer service.
21.5 Nothing in this Clause prevents either party from seeking urgent interim or injunctive relief from a court of
competent jurisdiction where necessary to protect their rights pending resolution of a Dispute.

22. GOVERNING LAW AND JURISDICTION

22.1 These Terms and any non-contractual obligations arising from or in connection with them shall be governed
by and construed in accordance with the laws of England and Wales.
22.2 Subject to Clause 21, the parties irrevocably submit to the exclusive jurisdiction of the courts of England
and Wales to determine any Dispute arising from or in connection with these Terms.
22.3 The Company reserves the right to bring proceedings against the Participant in any jurisdiction in which the
Participant is domiciled, resident, or carries on business.
22.4 Consumer Participants resident in Scotland, Northern Ireland, or an EU member state retain the right to
bring proceedings in their local courts where required by applicable consumer protection law.

23. GENERAL PROVISIONS

23.1 Entire Agreement: These Terms, together with the enrolment confirmation, any agreed payment plan, and
the Designation Licence (where applicable), constitute the entire agreement between the parties and supersede
all prior representations, negotiations, and agreements relating to the Programme.
23.2 Variation: No variation of these Terms shall be effective unless made in writing and signed by an authorised
director or officer of Deluxiq Signature Limited.
23.3 Waiver: A failure or delay by either party to exercise any right or remedy under these Terms shall not
constitute a waiver of that right or remedy. A waiver of any particular breach shall not be a waiver of any
subsequent breach.
23.4 Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid,
unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and
enforceable, and all remaining provisions shall continue in full force and effect.
23.5 Assignment: The Participant may not assign, transfer, novate, or deal in any other manner with any of their
rights or obligations under these Terms without the Company’s prior written consent. The Company may freely
assign its rights and obligations, including in connection with any merger, acquisition, or business transfer.
23.6 No Third-Party Rights: These Terms do not confer any rights on any person or entity other than the parties,
pursuant to the Contracts (Rights of Third Parties) Act 1999.
23.7 Notices: All notices required under these Terms must be in writing and sent by email to the designated
contact address (deemed received on the next business day) or by recorded postal delivery to the Company’s
registered office (deemed received 2 business days after posting).
23.8 Survival: The following Clauses shall survive termination or expiry of the contract: Clause 8 (Intellectual
Property), Clause 10 (Results Disclaimer), Clause 14 (Limitation of Liability), Clause 15 (Indemnity), Clause 16
(DCD Designation), Clause 18 (Confidentiality), and Clause 22 (Governing Law).
23.9 Precedence: In the event of any conflict between these Terms and any other document incorporated by
reference, these Terms shall prevail unless the other document expressly states, by clause reference, that it
overrides a specific named provision.
23.10 Language: These Terms are written and shall be interpreted in the English language. Any translation is
provided for convenience only and the English version shall prevail.

By enrolling in the Deluxiq Aircraft Detailing Training Programme — whether by completing an online
purchase, signing an enrolment form, or accessing Programme content — the Participant confirms that they
have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety,
including all Parts A through G.